Field service management for service companies
Field service management.Time to break through your limits.
Plan, track and invoice every intervention from one platform.
From the first request to the paid invoice: planning, technicians, stock, customer installations and invoicing finally work together.
See the software in a guided demo
- Fully in Dutch, French and English
- Mobile app without an app store
- From request to invoice in one platform
How it works
From request to paid invoice, without double entry
Every request by email, web form or phone follows the same smooth flow. What your technician records on site is instantly ready for the report and the invoice.
Planning & dispatching in real time
See who's available and give every job to the right technician
Every technician's availability, leave and workload are clear at a glance. Drag an intervention onto whoever is free: it shows up in their app straight away, without phone calls or double entry.
- Each technician's availability and workload at a glance
- Drag and drop, visible instantly in the app
- Live status: on the way, on site, in progress, completed
Mobile app for technicians
Everything your technician needs, on their phone
Your technician has the work order, the installation's history and the prepared parts at hand. They complete the LMRA, log their hours, take photos and have the customer sign on site. The app installs straight from the browser, no app store needed.
- Service orders
- LMRA
- Start & finish work
- Parts used
- Report & signature
- Tasks
- Messages
- Van stock
- Payment
Parts & stock
The right parts ready before departure
For every job you see which parts are needed, what is already reserved and what is already in the van. Your technician leaves with everything on board, and you avoid a second visit. Every warehouse and every van keeps its own stock, and every movement is tracked.
Customers, installations & contracts
The full history of every asset at every customer
For every asset you see the full intervention history, the next maintenance, the contract, the warranty and a health score that shows how it is doing. Your technician knows what to expect before leaving, and recurring maintenance schedules itself.
- Full intervention history per asset
- Next maintenance, contract and warranty on one record
- A health score that shows which asset needs attention
- Maintenance that schedules itself
From work to payment
From completed work to invoice, without retyping anything
Hours and parts used go straight from the work order to the invoice. You check, send and follow up the payment: no forgotten invoices, no manual recalculation.
Overview for the business owner
One overview for planning, performance and follow-up
The dashboard shows, per technician, today's planning, open and urgent interventions, projects and the completion rate. You know immediately where to step in, without chasing updates.
Pricing
One complete Service Suite, one price per user
No packages and no features held back for a more expensive plan. Every user gets the complete suite; the only choice is how you are billed.
The complete Service Suite, for every user
€50per user / month
Billed annually · excl. VAT
- Per month6 billed users × €50
- €300
- Per year
- €3,600
You save €1,800 a year compared with monthly billing.
Everything below is included
- Planning & work organisation
- Technicians in the field
- Customers, locations & assets
- Stock & parts
- Commercial & invoicing
- Platform, AI & integrations
Implementation from €950
Final implementation cost depends on your workflows, migration, integrations and configuration requirements.
All prices are per user per month, excl. VAT, from 2 users. Implementation is quoted separately based on your scope.
Frequently asked questions
Questions? Clear answers
Everything you want to know about what Digitalnatie Service Suite does and who it's built for.
What is Digitalnatie Service Suite?
Field service software for service companies: you plan interventions, direct technicians through a mobile app, track customer installations and stock, and turn completed work straight into reports and invoices — all on one platform.
Which companies is it built for?
Belgian service, maintenance and installation companies: heating and HVAC, electrical, plumbing, facility and maintenance, repairs and breakdown work. In short, any company managing technicians, planning, stock and invoicing.
Do my technicians need a separate app from the app store?
No. The mobile app installs straight from the browser onto the phone and opens full screen like a regular app.
What happens when a technician has no network?
The app keeps showing the data already loaded, even without a connection — in a basement or a plant room, for instance. As soon as the network returns, the entries are synchronised. Functions that need a server connection remain limited offline, of course.
Can I manage maintenance contracts?
Yes. Maintenance contracts automatically generate recurring interventions (monthly, quarterly or annually) straight into the planning.
How does invoicing work?
Completed interventions, recorded hours and used parts are ready to invoice. You check, confirm and send, without retyping anything. Quotations, purchasing and payment follow-up are on the platform too.
Can I start with one team or one branch?
Yes. You pay per user per month from two users upward, and you add users as you expand. They are charged pro rata from the moment they are activated.
Can one customer have multiple locations?
Yes. A customer can have multiple locations, and each location can hold multiple installations.
What happens after signature?
Onboarding starts: your environment is created and configured, your users and roles are set up, and your base data is put in place. The documentation includes an onboarding checklist that walks the steps in order.
What can be brought across?
The scope of a migration depends on what your current system holds and in what form it is available. Discuss your situation before the proposal, and the migration is quoted with the rest.
Is training included in the subscription?
No. Training is a separate service and is quoted for your specific situation, just like onboarding, migration and configuration work.
How do I reach support?
By email at office@digitalnatie.com, in Dutch, French or English.
Ready to modernize your service operation?
Book a demo and see how Digitalnatie Service Suite brings planning, field work and invoicing together in one platform.
Contact
Schedule an online meeting with an expert
Discuss your operation, team size and service process. We'll show which setup fits your business best.